Refund policy

Return & Refund Policy

Last Updated: September 2026

At HAAM Styles, customer satisfaction is our priority. We want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or has a genuine issue, we are here to help.

1. Return Eligibility

You can request a return or exchange within 7 days of receiving your order.

To be eligible:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • Original packaging should be available.
  • The product must not be damaged, scratched, altered, or misused.
  • You may be asked to provide clear pictures or a video of the product and the issue.

2. Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Customer name
  • Phone number
  • Clear pictures/videos of the product
  • Pictures of the packaging, if damaged

After verification, we will offer an appropriate solution, which may include a replacement, exchange, or refund.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days.

After verification, we will arrange a replacement or exchange for the correct product. If the mistake was from HAAM Styles, we will take responsibility for resolving the issue.

4. Change of Mind

If you simply change your mind about your purchase, a return may be accepted provided the product is unused, unworn, undamaged, and in its original packaging.

Applicable return shipping charges may be deducted from or paid by the customer.

5. Refunds

Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through an appropriate payment method agreed upon with the customer.

Refund processing time may vary depending on the payment method or financial institution.

6. Exchanges

Eligible products can be exchanged within 7 days of delivery, subject to product availability and the condition of the returned product.

If the requested product or variation is unavailable, we will discuss an alternative solution with you.

7. Products Not Eligible for Return

Returns may not be accepted if:

  • The product has been used or worn.
  • The product has been intentionally damaged.
  • The product has been scratched or altered after delivery.
  • The product is returned without required original packaging.
  • The return request is made after the 7-day return period.
  • The issue resulted from improper use or handling.

8. Order Cancellation

If you want to cancel your order, contact us as soon as possible.

Orders can generally only be cancelled before dispatch. Once an order has been shipped, it may need to be handled through our return procedure.

9. How to Request a Return or Refund

Contact our customer support team with:

Order Number:
Name:
Phone Number:
Reason for Return/Refund:
Pictures/Video of Product:

Please contact us before sending any product back. Unauthorized returns may cause delays in processing.

10. Our Customer Promise

At HAAM Styles, we believe genuine customers should always be treated fairly. If you experience a genuine problem with your order, contact us and give us the opportunity to make it right.

HAAM Styles — Style That Speaks for Itself.